Emergency Lockouts
Q: “I’m locked out – how quickly can you get here?”
A: We aim to reach you within 30 minutes if you’re in Bristol or South Gloucestershire.
Q: “Will you need to break my lock to get me in?”
A: Usually not. We use non-destructive entry techniques whenever possible. In fact, most lockouts are resolved without damage to your lock or door. If we do need to replace anything, we’ll explain why and provide options first.
Q: “What information do you need when I call?”
A: Just your location, the type of door (UPVC, wooden, composite), and whether you have any ID showing your address. Don’t worry if you don’t – we have procedures for verifying you’re the property owner.
Q: “How much does an emergency lockout cost?”
A: Unlike many locksmiths, we don’t charge: • No call-out fees • No ‘assessment’ charges • No hidden extras You’ll get a clear price before we start work.
Q: “Can UPVC locks be repaired or do they always need replacing?”
A: Despite what some locksmiths claim, UPVC locks can often be repaired. We specialise in: • Mechanism repairs • Door realignment • Handle fixes • Lock servicing. Only if repair isn’t possible or cost-effective will we recommend replacement.
Q: “Do I need to upgrade my locks for insurance?”
A: Most insurance policies require British Standard locks (BS3621). We can: • Check if your current locks meet standards • Upgrade only what’s necessary • Provide insurance certificates • Advise on cost-effective solutions
Q: “What’s the best lock for my door type?”
A: We recommend: • Wooden Doors: British Standard mortice locks • UPVC Doors: Anti-snap cylinders • Composite Doors: High-security cylinders • Front Doors: Additional night latches We’ll explain the options and let you decide – no pressure.
Q: “What’s included in the free Wednesday security check?”
A: Our comprehensive check includes: • All door locks and mechanisms • Window locks and handles • Security weak points • Free advice and recommendations If repairs are needed, you get: • Parts at cost price • No call-out fee • No pressure to proceed. Just our way of looking after the community we serve.
Q: “Can you handle multiple-site security?”
A: Yes, we specialise in: • Master key systems • Keyed-alike solutions • Staff key management Perfect for: • Retail units • Office complexes • Landlords • Property managers
Q: “How do I know I can trust you?”
A: We’re: • DBS checked • Fully insured • Local (based in Thornbury) • Family-run • Members of the FSB and Local Chamber of Commerce. Plus, we’re happy to show ID and credentials on arrival.
We cover: Bristol • South Gloucestershire • Gloucester • Surrounding areas including:
BS1 – City Centre, Harbourside
BS2 – Kingsdown, St Pauls, St Agnes
BS3 – Bedminster, Southville, Ashton
BS4 – Brislington, Knowle, Totterdown
BS5 – Easton, Redfield, St George
BS6 – Redland, Cotham, Montpelier
BS7 – Bishopston, Horfield, Ashley Down
BS8 – Clifton, Hotwells
BS9 – Westbury-on-Trym, Stoke Bishop
BS10 – Southmead, Henbury
BS11 – Avonmouth, Shirehampton
BS13 – Hartcliffe, Withywood
BS14 – Hengrove, Whitchurch, Stockwood
BS15 – Kingswood, Hanham, Warmley
BS16 – Downend, Emersons Green, Mangotsfield, Frenchay
BS20 – Portishead
BS21 – Clevedon
BS22–BS24 – Weston-super-Mare (on request or by arrangement)
BS32 – Bradley Stoke, Almondsbury
BS34 – Filton, Patchway, Stoke Gifford
BS35 – Thornbury, Alveston, Olveston
BS36 – Winterbourne, Frampton Cotterell
BS37 – Yate, Chipping Sodbury, Iron Acton
GL12 – Wickwar, Wotton-under-Edge
GL13 – Berkeley
GL11 – Dursley
GL1 – Gloucester Central
GL2 – Quedgeley, Hardwicke, and surrounding villages
GL3 – Brockworth, Churchdown
GL4 – Abbeymead, Matson, Barnwood
GL5 – Stroud
GL6 – Nailsworth, Painswick
GL10 – Stonehouse
GL11 – Cam, Dursley
GL12 – Wotton-under-Edge
NP16 – Chepstow and nearby areas
Typical response times: • Emergency: 30 minutes • Same-day: For urgent non-emergencies • Scheduled: Book up to 2 weeks ahead
Q: “How do you calculate prices?”
A: Our pricing is transparent: • No call-out charges • Clear labour rates • Parts at fair prices • Written quotes before work starts.
We accept: • Cash • Cards • Bank transfers
Q: “Just moved in – should I change the locks?”
A: Yes, we strongly recommend it. Previous owners might have spare keys, and you don’t know who they’ve given copies to. We offer: • Same-day lock changes • All doors keyed alike (one key for all) • Insurance-compliant locks • Free security assessment with every change
Q: “How quickly can you change all my locks?”
A: Usually within 2-3 hours for an average home. We’ll: • Change all external door locks • Check window security • Update garage access • Provide multiple key sets • Book a convenient time slot → 07700 100146
Q: “Tenant hasn’t returned keys – what now?”
A: We provide emergency landlord services including: • Legal lock changes • Property repossession support • Documentation for court if needed • Same-day response
Q: “Can you create different access levels for properties?”
A: Yes, we specialise in: • Master key systems • Restricted key systems • Tenant/Cleaner/Maintenance keys • Key management solutions Perfect for: • HMOs • Student properties • Serviced apartments • Holiday lets
Q: “My key turns but doesn’t lock/unlock”
Common causes: • Worn lock mechanism • Misaligned door • Damaged key • Frozen lock Quick fixes available – call for diagnosis
Q: “Lock feels stiff or sticky”
We can help with: • Lock lubrication • Mechanism cleaning • Parts replacement • Full servicing Often fixable same day
Q: “Handle is loose or spinning”
Usually indicates: • Worn spindle • Loose fixing screws • Failed mechanism Fast repairs available – most parts in stock
Q: “What’s included in a security survey?”
Our comprehensive check covers: • All entry points • Lock conditions • Window security • Weak points • Security lighting • Key security
Q: “How much does a survey cost?” • Free for over-60s (Wednesdays) • £45 for residential properties • Custom quotes for commercial Includes: • Written report • Upgrade recommendations • Insurance compliance check • No-obligation quotes
Q: “Break-in attempt – what should I do?”
Q: “Can you install/maintain smart locks?”
Yes, we work with: • Yale smart locks • Samsung digital locks • Access control systems • Bluetooth-enabled security Including: • Full setup • User training • Backup key solutions • Ongoing support
Q: “Can you secure my business premises?” We provide: • Shop front security • Safe installation • Shutter locks • Access control • Master key systems • Staff key management
upto 30 Minutes*
Guaranteed
Customers
2005
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